01Project cancellation
Cancellation and refund arrangements are agreed before payment. Contact support@oakfenixinc.site with the project reference, payment details, reason and relevant evidence. Do not send complete card details.
02Assessment
Refund assessments account for work actually completed and documented, irreversible third-party costs authorised in advance. Unused prepaid fees for work not performed are refundable. Where no work has begun and no such costs have been incurred, prepaid fees are refundable in full.
03Defective or undelivered services
We review issues against the agreement and consider correction, re-performance or an appropriate refund. The agreement specifies relevant review and processing arrangements.
04Goods cancellation, returns and defects
Goods cancellation and return terms, inspection arrangements, return shipping costs and refund conditions are confirmed before payment. For damaged, incorrect, defective or missing goods, contact support@oakfenixinc.site with the order reference, description and supporting photos where available. We assess repair, replacement, return or refund as appropriate to the order and applicable rights. Confirm return instructions and the return address before shipping; the registered mailing address is not a returns warehouse.
05Processing and legal rights
We communicate the assessment, any approved amount and expected processing date in writing. Refunds normally return to the original payment method where available; bank posting times vary. Mandatory legal rights and available dispute procedures remain unaffected.