01Remote delivery
AI software services are delivered remotely. We also engage in product retail and e-commerce for physical goods, including electronic products, household goods and other agreed product categories. Depending on the agreement, deliverables may include software, integrations, workflow configurations, reports and documentation, supplied through an agreed repository, secure transfer, hosted environment or remote meeting.
02Schedule and client cooperation
Project timelines, client-provided materials and access, dependencies and review periods are agreed in writing. Changes are communicated and confirmed with the client.
03Acceptance and corrections
The agreement defines acceptance criteria, review arrangements, defect correction and support. Delivery is based on project milestones rather than instant access after payment.
04Physical goods shipping
Shipping method, dispatch estimate, destination, delivery address, shipping charges and applicable taxes are confirmed in the written order. Delivery estimates depend on the carrier and delivery conditions; no universal delivery time is promised. Shipping status and tracking are provided where available.
05Delivery enquiries
Contact support@oakfenixinc.site with the project reference and a description of the issue.